1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors. This policy will cover how we will process your personal information.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. Information that is collected

3.1 TLH Marketing may collect, store and process the following data:

3.2 Data about your use of our website. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

3.3 Data that is provided in the course of the use of services on our website. The service data may include the timing and frequency of use.

3.4 Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may include your name, email address, company name and contact number.

3.5 Information contained in any enquiry you submit to us regarding our services. The enquiry data may include your name, email address, company name and contact number.

3.6 Information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication.

3.7 Please do not supply any other person’s personal data to us, unless you have obtained that person’s consent to disclosing and processing that personal data in accordance with this policy.

4. Processing personal information

4.1 Personal data that is provided through our website will be used for purposes that are outlined in this policy. The personal information may be used to:

4.2 Personalise our website for your experience.

4.3 Provide you with access to services available on our website.

4.4 Send statements, invoices and payment reminders to you as well as collecting payments from you.

4.5 Send non-marketing correspondence relating to any enquiries or information requests.

4.6 Send our email newsletter, if you have requested by subscribing to our mailing list (you can choose to opt-out of receiving these at any time by contacting us or using the unsubscribe link in the footer of all e-mail marketing communications).

4.7 Send marketing communications relating to our business which we think may be of interest to you by post, email or similar channels (you can choose to opt-out of receiving these at any time by contacting us or using the unsubscribe link in the footer of all e-mail marketing communications).

4.8 Process and deal with any enquiries or complaints submitted by or about you on our website.

4.9 To ensure our website is kept secure and prevent fraud.

5. Providing your personal data to others

5.1 We may disclose your personal data to any member of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2 We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to do so.

5.3 We will not, unless requested by you personally, provide your data to any third party for the purpose of their direct marketing.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Data security

7.1 TLH Marketing will implement reasonable precautions and procedures to prevent the loss, misuse or alteration of your personal data.

7.2 All personal information provided will be stored on our secure G Suite Vault (password protected and backed up by robust safeguards and dedicated security) account.

8. Updating your information

8.1 Should you need us to update the personal information that we hold for you, please get in touch.

9. Amendments

9.1 We may update this policy from time to time by publishing a new version on our website.

9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].

10. Your rights

10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

10.2 We may withhold personal information that you request to the extent permitted by law.

10.3 You may instruct us at any time not to process your personal information for marketing purposes.

10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either ‘persistent’ cookies or ‘session’ cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1 We use both session and persistent cookies on our website.

13. Cookies used by our service providers

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2 We use Google Analytics to analyse and improve the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s Privacy Policy is available at: https://www.google.com/policies/privacy/.

13.3 We use CANDDi to track your browsing and further optimise our website and marketing efforts. The CANDDi tracking system places two first-party cookies on a visitors hard drive which help us personalize and provide a better user experience for individuals. The information enables us to understand visitor numbers, customise our website based on your interests and to recognise you if you were to return. You can view the Privacy Policy of this service provider at: https://www.canddi.com/privacy/.

14. Managing cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(d) https://support.apple.com/kb/PH21411 (Safari).

14.2 Blocking all cookies will have a negative impact upon the usability of many websites.

14.3 If you block cookies, you will not be able to use all the features on our website.

15. Our details

15.1 This website is owned and operated by TLH Marketing Ltd.

15.2 We are registered in England and Wales under registration number 06856337 and our registered office is at 7 Dollywaggon Way, Bamber Bridge, Preston, PR5 6EW.

15.3 Our principal place of business is at 7 Dollywaggon Way, Bamber Bridge, Preston, PR5 6EW.

15.4 You can contact us:

(a) By post using the address provided on our contact page.

(b) Using our website contact form.

(c) By telephone on the contact number published on our contact page.

(d) By email using the email address on our contact page.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.